Taking a significant step to improve customer service, Air India has expanded its IVR (interactive voice response) system by adding support for seven additional Indian languages. This upgrade is set to transform the way customers interact with the airline, reflecting its commitment to inclusivity and accessibility.
As one of India’s leading airlines, Air India recognises the diverse linguistic needs of its passengers. The new languages include regional dialects that cater to a wider demographic, ensuring that more customers can navigate the airline’s services with ease. This enhancement is expected to significantly improve customer satisfaction by providing a more personalised and user-friendly experience.
The integration of these languages has been made possible through advanced IVR services, which are the hallmark of the best IVR systems available today. Air India’s move is in line with the trend of using cutting-edge cloud IVR solutions, which offer scalable and flexible communication options. By partnering with a top IVR service provider in India, Air India is leveraging technology to provide efficient and effective customer support.
The addition of these languages not only reflects Air India’s dedication to serving its diverse customer base, but also sets a new standard for the airline industry. As more companies look to enhance their customer interactions, Air India’s initiative highlights the growing importance of multilingual support in today’s global marketplace. For businesses looking to improve their customer service, this development underscores the value of investing in robust IVR systems and cloud-based solutions to meet the evolving needs of their customers.
